Dry cleaning can be steady work, but it is often difficult to stay afloat. How much do dry cleaners make? According to https://www.iwains.com, that all depends on how well you outshine your competitors. Here are three factors that can give you an edge.

1. Good Impressions

Because most of your time is spent behind the scenes, it can be easy to neglect the part of your business your customers can see. Keeping the lobby well lit, clean and inviting can make them feel welcome, whereas a dingy, dim storefront can discourage repeat business.

2. Expanded Services

Customers are busy, and they appreciate businesses that can offer multiple services, thus cutting down on their errands or tasks at home. You may be set up to clean leather and press clothing, but if you don’t make your customers aware of that, they may go to another shop that advertises these services clearly.

3. Customer Care

No matter how good you are at your business, someone will likely be disappointed at some point. When you get customer complaints, respond quickly and professionally. Do your best to right whatever wrong they perceive. The most successful businesses are not those that are flawless but those that can fix problems.
Making and maintaining a good reputation with your customers is the key to creating loyalty. These tips can help you stand out among the competition.